Contract conclusion

A contract is concluded through the written or verbal acceptance of a cost estimate or through the delivery of a vehicle for repair or maintenance. Additions and changes are only valid if they have been confirmed in writing by both parties.

Scope of services

The workshop undertakes to carry out the commissioned work professionally in accordance with the recognised rules of technology. The exact scope of services is specified in the order placed.

Prices and payment terms

All prices are quoted in Swiss francs (CHF) and include statutory value added tax, unless otherwise stated.
Payments are generally due upon collection of the vehicle, unless otherwise agreed. In the event of late payment, the workshop is entitled to charge interest on arrears at a rate of 5% p.a. as well as reminder fees.
Unless otherwise agreed, invoices are payable within 10 days net.
Additional or reduced costs of 15% according to the cost estimate or agreement will be carried out without consultation; further cost changes will be agreed upon immediately.

Cost estimates

Cost estimates are non-binding unless expressly designated as binding in writing. If additional defects are discovered during the repair, the customer will be informed and their consent to continue will be obtained.

Acceptance and handover

The customer undertakes to collect the vehicle within five working days of being notified that it is ready. If the vehicle is not collected, the workshop may charge storage fees.
Upon handover of the vehicle, the service provided shall be deemed to have been accepted unless an immediate written complaint is made.

Warranty and liability

The workshop is liable for the professional execution of the work within the scope of the statutory warranty obligation (Art. 367 ff. OR). The warranty shall lapse if the customer or third parties make changes or interventions to the vehicle without the workshop’s consent. No liability shall be accepted for damage caused by improper use, natural wear and tear or force majeure. Liability for slight negligence is excluded to the extent permitted by law.

Spare parts and used parts

Built-in replacement parts become the property of the customer. Old parts are disposed of unless the customer has expressly requested their return.

Retention of title

Built-in spare parts and accessories remain the property of the workshop until full payment has been made.

Right of retention

The workshop is entitled to retain the vehicle until full payment for the services rendered has been made (contractor’s lien).

Privacy Policy

Personal data is processed exclusively for the purpose of fulfilling orders and is not passed on to third parties unless there is a legal obligation to do so. Further information can be found at: Privacy Policy

Place of jurisdiction and applicable law

Swiss law applies to all disputes, excluding international agreements.
The place of jurisdiction is the Regional Court of Berner Jura-Seeland, unless mandatory legal provisions stipulate otherwise.

Severability clause

Should individual provisions of these General Terms and Conditions be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a provision that comes closest to the economic purpose of the invalid provision.